Order Cancellation Policy
We understand that plans can change! At BuyTops, our cancellation policy is designed to be flexible and transparent, making it easy for you to adjust your order if needed.
Cancellation Window
You can cancel your order within 24 hours of placing it. This time frame begins right after you complete your purchase, giving you ample time to review and make any necessary changes.
How to Cancel Your Order
To cancel your order, simply:
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Email us: Send a cancellation request to our customer support team, including your order number for quick processing.
Refunds
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If you cancel your order within the 24-hour window, you’ll receive a full refund.
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Refunds will be initiated within 24–48 hours after we receive your cancellation request.
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The refunded amount will be credited to your original payment method. Processing times may vary depending on your payment provider.
Non-Cancellable Items
Good news! All items are eligible for cancellation within the 24-hour window, ensuring a stress-free experience.
Fees
There are no cancellation fees. Cancel your order at no additional cost—it’s that simple!
Order Status
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You can cancel your order as long as it’s within the 24-hour window and has not yet been dispatched from our warehouse.
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If the order has already been shipped, it cannot be canceled. However, you can refuse the package upon delivery, which will initiate the return process. A refund will be issued once the returned item is processed.
Need Help?
If you have questions or need assistance, our customer support team is here to help. Contact us to ensure a smooth and positive experience.
Thank you for choosing BuyTops. We’re always here to make your shopping journey as convenient as possible!
Contact Us:
Business Name: BuyTops
Phone Number: +1 (909) 534-2437
Support Email: support@buytops.shop
Business Days: Monday to Friday 9am to 5pm
Business Address: Charleston Street & Sidewalks, Charleston, South Carolina 29405, United States